Features & Benefits:
- Automated mail tracking with rapid call up of emails
- Improved decision making through the centralization of information
- Better customer service by integrating sales & service departments
- Increased lead generation & the maximization of sales conversions
- Focused marketing resulting in the cost effective optimisation of sales
- Successful project tracking and management of sales activities
- Company wide visibility over processes and communications
Modules
Customer service and help-desk supportSupport Activities can be dynamically monitored and easily viewed by team and activity type. Gold-Vision is not designed to be the most comprehensive helpdesk or call centre system, however, it can give you a complete customer picture and probably costs less than a dedicated helpdesk system on its own!
- Activities can be customised to deal with your requirements - manage Account Management programmes or customer query or complaint processes.
- Gold-Vision activities can create "Ticket Numbers" for customer reference. Documents , notes, or relevant e-mails may be attached for you to get the full picture and create a knowledge base. Alerting and workflow functionality can give you the escalation procedures that your customers expect.
- Analyse activities by any account, contact, product, team, date, support area, fix type...etc.
- Get to see which products or customers require the greatest support - compare this to sales revenue!
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 Gold-Vision has provided the complete one stop solution that we have been looking for.
We now have more global visibility and utilise the centralised contact data across all our
departments. Our sales team love the fact that they can access the system from anywhere
in the country.
Head of IT (Clothing Manufacturing & Distribution) |
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t: 0115 860 2037 f: 0115 860 2039 e:
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w: www.compete-it.co.uk • Sitemap |
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